Your contact person
We share our knowledge with you!Live and in real time.
Our customers can benefit from the Masa Smart Service and the resulting fast malfunction detection as well as solution finding in case of technical problems within the block production plant.
Using a voice-controlled head-up display with camera (data glasses), a live connection is established between the customer's technician and the Masa Online Support employee.
In addition to image transmission, the data glasses offer further possibilities:
- Sending advices/markings on the display
- Sending documents to the display (screen sharing)
- Create HD-quality photos
- Recording of the entire stream (available at any time)
- Connection of additional subscribers possible
- Integrated language program
The connection is SSL-encrypted and password protected. The systems run on German servers.
- Fast and stable Internet connection via fixed network or UTMS
- W-Lan cover at the places where the glasses are to be used
- Masa Smart Service is only available in combination with the Masa Online Support (remote maintenance package)
Have we caught your interest?
Contact us, we will be glad to advise you.
We support you in optimizing the quality and quantity of your products. learn more
Our trained staff will take a close look at your production facility. learn more
Extend the lifetime of your machines and plants with expert support. learn more