Masa Service and SupportNew online presence realized.
Andernach / Porta Westfalica 7 May 2018 - Masa has completely revised the previous online presence of the "Service and Support" division and is now also presenting itself here in an informative and clear manner. With the new ordering principle, the entire range of the Masa service is shown.
Masa wants to provide its customers with comprehensive information on the individual service areas on its website. Many aspects of the range of services are listed for each area.
The main focus is on Masa Customer training, Masa Lifetime Service and Masa Support.
Masa Customer training
One of the keys to increasing productivity and quality is continuous qualification of machine and maintenance personnel. Customers benefit from the practical Masa training concept, which is characterised by competent training managers, modern training methods and modular training software. The training modules include both machine-related courses (M modules) and courses focusing on "electronics" (E modules), which can be held at Masa or on site at the customer's premises. Both refresher training courses and initial training courses for new operating personnel are offered.
Masa Lifetime Service
Masa supports its customers throughout the entire machine life cycle with reliable service and intensive, demand-oriented support. Qualified employees provide fast and flexible support in all areas. The spectrum of Masa Lifetime Services is broad:
- Consulting and support in process engineering
- Inspection, maintenance and maintenance contracts
- Spare parts and efficient spare parts logistics
- Retrofit (modernisation) and conversion measures
- Systematic analysis (plant components and production processes)
The highly qualified Masa service technicians are available by phone 7 days a week, 24 hours a day to help customers quickly and efficiently in the event of a machine malfunction. If Masa Online Support has been booked, the fault diagnosis and first aid can also be carried out directly via a remote maintenance router. Using state-of-the-art remote maintenance hardware and software in combination with close customer contact, Masa can respond to inquiries quickly and efficiently. Several possible communication channels guarantee maximum accessibility of Masa Online Support. Updates and functional enhancements to the production plant can be carried out quickly and conveniently during Masa office hours.
Also new: The Masa Service Team introduces itself on the website. Subdivided into the individual Masa product areas, the right contact persons can be found quickly and easily.
A look at the Masa website in the "Service and Support" section is therefore worthwhile...