- Masa
- Service and Support
- Masa Service Team
The Masa Service Team introduces itself:
Concrete block & paver production, Curbstone production
Sven Luy
| Role: | Director Customer Service |
| Phone: | +49 2632 9292-180 |
| Mobile: | +49 160 90686096 |
| Email: | s.luy@masa-group.com |
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Assembly & Commissioning
Marc Thelen
Role: Head of Assembly Department Phone: +49 2632 9292-871 Email: m.thelen@masa-group.com
Karl-Josef Eich
Role: Start-up and Field Service Technician Mechanic Phone: +49 2632 9292-876 Email: k.eich@masa-group.com
Katja Kardinal
Role: Administration Assembly Department Phone: +49 2632 9292-873 Email: k.kardinal@masa-group.com
Carina Hutmacher
Role: Administration Assembly Department Phone: +49 2632 9292-878 Email: c.ibald@masa-group.com -
Spare Parts Dept. - Order Processing
Dominik Schumacher
Role: Head of Spare Parts Department Phone: +49 2632 9292-192 Email: d.schumacher@masa-group.com
Philippe Santi Sriauntakom
Role: Spare Parts Dept. Phone: +49 2632 9292-186 Email: p.sriauntakom@masa-group.com -
Spare Parts Dept. - Technical Editing
Dominik Schumacher
Role: Head of Spare Parts Department Phone: +49 2632 9292-192 Email: d.schumacher@masa-group.com
Torsten Schneider
Role: Spare Parts Dept. - Technical editing Phone: +49 2632 9292-182 Email: t.schneider@masa-group.com
Sascha Drefs
Role: Spare Parts Dept. - Technical editing Phone: +49 2632 9292-137 Email: s.drefs@masa-group.com
Norman Fettkenheuer
Role: Spare Parts Dept. - Technical editing Phone: +49 2632 9292-184 Email: n.fettkenheuer@masa-group.com
Sebastian Paus
Role: Spare Parts Dept. - Technical editing Phone: +49 2632 9292-174 Email: s.paus@masa-group.com
Bastian Zaeck
Role: Team Leader Spare Parts Design Department Phone: +49 2632 9292-189 Email: b.zaeck@masa-group.com
AAC & Sand lime brick production
Jörn Borchert
| Role: | Head of Service & Spare Parts Dept. |
| Phone: | +49 5731 680-181 |
| Email: | j.borchert@masa-group.com |
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Assembly & Commissioning
Jörn Borchert
Role: Head of Service & Spare Parts Dept. Phone: +49 5731 680-181 Email: j.borchert@masa-group.com -
Spare Parts Dept. - Order Processing
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Spare Parts Dept. - Technical Editing
Volker Pape
Role: Spare Parts Dept. - Technical editing Phone: +49 5731 680-205 Email: v.pape@masa-group.com
Dennis Engemann
Role: Spare Parts Dept. - Technical editing Phone: +49 5731 680-217 Email: d.engemann@masa-group.com
Justin Nerge
Role: Spare Parts Dept. - Technical editing Phone: +49 5731 680-242 Email: j.nerge@masa-group.com
Lucas Hammer
Role: Spare Parts Dept. - Technical editing Phone: +49 5731 680-247 Email: l.hammer@masa-group.com
For all product ranges
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Masa Customer Training
Markus Feix
Role: Head of Customer Training
Masa HotlinePhone: +49 2632 9292-270 Mobile: +49 160 90781042 Email: m.feix@masa-group.com

It's a long way from raw materials through the mixture to the finished stone. Many plant components are involved in this process. Only if the system components are matched, can one be assured of a smooth process and economical operation of the block and paver making plant.
The manufacturing of autoclaved aerated concrete products demands high standards for mixing and dosing of the aggregates, the control of the fermentation process and the control of each production step. Masa's aerated concrete installations are proven advanced technology processes, designed according to customers specific requirements. This approach allows complete solutions to ensure highly efficient, optimised processes resulting in consistent final product quality.
It's a long way from raw materials through the mixture to the finished sand lime bricks. Many plant components are involved in this process. Only if the system components are matched, can one be assured of a smooth process and economical operation of the sand lime brick production plant.
It's a long way from raw materials over mixture to the finished (Kerb)stone. Masa Kerbstone presses were developed to fulfill among other criteria, the special requirements of the "British Standard" kerbstones. This "British Standard" is still a condition in countries of the Middle East and the UK.
Masa plants and machines are installed and commissioned by our own experienced fitters. Masa relies on qualified personnel, trained in Germany.
The Masa Lifetime service extends far beyond the actual assembly and commissioning of a plant. Masa can rely on specific know-how and an industry experience of more than 110 years.
Do you need support with your machine? Masa Support scores in both quality and significantly improved accessibility. Whether "first aid" for technical problems, updates, functional expansions of your production plant or technical questions, the know-how provided by Masa Support covers a wide range of services.
Are you looking for your contact? The Masa Service team introduces itself.
The Masa Service Cloud is the latest product in the family of digital products.