Your contact person
- Markus Feix
- Head of Customer Training
Masa Hotline - Phone: +49 2632 9292-270
- Mobile: +49 160 90781042
- Email: m.feix@masa-group.com
We share our knowledge with you!
Live and in real time.![](/Bilder/Services/03-Masa-Support/Smart-Service_1731_Foto-Marco-Rothbrust_042-(4)_Fliesstextbild.jpg)
Our customers can benefit from the Masa Smart Service and the resulting fast malfunction detection as well as solution finding in case of technical problems within the block production plant.
![](/Bilder/Services/03-Masa-Support/Smart-Service_1731_Foto-Marco-Rothbrust_042-(5)_Fliesstextbild.jpg)
Using a voice-controlled head-up display with camera (data glasses), a live connection is established between the customer's technician and the Masa Online Support employee.
In addition to image transmission, the data glasses offer further possibilities:
- Sending advices/markings on the display
- Sending documents to the display (screen sharing)
- Create HD-quality photos
- Recording of the entire stream (available at any time)
- Connection of additional subscribers possible
- Integrated language program
The connection is SSL-encrypted and password protected. The systems run on German servers.
Customer requirements:
- Fast and stable Internet connection via fixed network or UTMS
- W-Lan cover at the places where the glasses are to be used
- Masa Smart Service is only available in combination with the Masa Online Support (remote maintenance package)
Have we caught your interest?
Contact us, we will be glad to advise you.
![](/Bilder/Services/02-Masa-Lifetime-Service/verfahrenstechnik_2_KontextTeaser.jpg)
Process engineering
We support you in optimizing the quality and quantity of your products. learn more
![](/Bilder/Services/02-Masa-Lifetime-Service/syste_analyse_KontextTeaser.jpg)
Systematic analysis
Our trained staff will take a close look at your production facility. learn more
![](/Bilder/Services/02-Masa-Lifetime-Service/inspektion_KontextTeaser.jpg)
Inspection & Maintenance
Extend the lifetime of your machines and plants with expert support. learn more
![](/Bilder/Services/retrofit_umbau_KontextTeaser.jpg)
Retrofit & Conversion
Maintain the economic viability of your existing plant in the long term with sensible measures. learn more